Considerations MS Dynamics CRM Online and On-Premise

Deployment Options

Normally there are two choices – CRM Online or CRM On-Premise. CRM Online is hosted in Microsoft’s cloud and is a completely rapidly deployed solution. CRM On-Premise allows/requires you to deploy and setup the servers and applications yourself. There is a third option, Partner Hosted, which is essentially CRM On-Premise running on a Microsoft partners servers.


Microsoft Dynamics CRM Online

Microsoft has physical and environmental security within the data centers, like Multi-Factor Authentication, Perimeter Security, Locked Racks and extensive video monitoring.
MS skilled staff provides local technical support to all the data centers.
MS Online has provided with a self-healing process through an automation workflow for quick resolution which needs no human intervention.
Microsoft Operation Centers provide 24/7 monitoring and system alerts to catch issues in which self-healing has not resolved and then escalated to a Service Engineer to resolve.
MS Dynamics CRM Online provides a sophisticated recovery process for data.
Microsoft Dynamics CRM Online also integrates with Office, Azure, Office 365, Oracle, Dynamics GP and many others

Microsoft Dynamics CRM On-Premise

Security, backups, copies of data and certifications need to be implemented and monitored within individual company or by a hosted third party.

Data Integration Options

Integration options are similar between CRM online and On Premises. Integration performance vary based on the data load. Very large data integrations are typically faster with CRM On Premises if the integration server is close to the CRM server as latency is very low. CRM Online integration performance can be improved by optimizing the integration, using the bulk load API, or by reducing latency to the cloud by running the integration from a Microsoft Azure server.

Integrations with other Microsoft platforms

Integration with other Microsoft platforms such as Sharepoint, Exchange, Skype for Business, and Yammer work is possible with both CRM On Premises and CRM Online
If current system uses Office 365 for Exchange or SharePoint, CRM Online allows standardize user management and offers enhanced server side integration with SharePoint Online, Exchange Online, and PowerBI.


CRM clients for phone, tablet, and Outlook (including offline) work exactly the same between CRM Online and CRM On Premises.

Benefits of CRM Online

  1. CRM Online is a SaaS model. Choosing CRM Online means that your CRM system will be on Microsoft’s Cloud.
  2. Immediate access to new features of Dynamics CRM as soon as they are released.
  3. Access to features that are only available in CRM Online.
  4. MS demands you to update as per releases, to prevents you from falling multiple versions behind.
  5. Less expensive as you don’t need the IT infrastructure or maintenance.
  6. Online hosting, is a monthly fee payment instead of paying all at once.
  7. CRM Online is secure and reliable and has a super robust disaster recovery scenario that only few on-premises customers can afford to create.

Benefits of CRM On-premises

  1. This traditional model is where CRM is hosted by your company or by another hosting partner or vendor.
  2. You have access to the SQL database:
  3. You have the ability to run SQL queries and reports.
  4. If you run into performance issues, you can  always throw mare hardware at it since you are responsible for the infrastructure.
  5. You can decide precisely when and if you want to upgrade.
  6. You can run old code that does not run in CRM online.
  7. You can decide and have control of security and setup.


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