Outlook not responding with Error Message - "Microsoft.crm.application.outlook.webformshost has stopped working."

While Working with the Outlook plug-in for CRM there are cases the plug-in interferes with other plug-ins running within outlook and this sometimes causes the outlook to freeze. Below are the steps which resolve your issue:

1.Delete the cache and cookies : Tools→ Internet option → General  →delete →check all the check-boxes →delete
2.Delete Internet temp files : Tools→ Internet option → General →settings →  View files →delete
3.Clear the CRM credentials by going to control panel  → Credential manager → (delete all credential starting with Microsoft)
4.Check the Time Zone and Time as per the Location
5. Add the trusted sites : Tools→ Internet option → Security →Trusted sites →sites →
https://*.dynamics.com  , https://*.login.microsoftonlline.com ,https://*.microsoft.com
6.Go to Internet Explorer - Tools - Internet options - Connections Tab - Lan Settings – select Automatic detect settings and removed tick mark from Use Proxy Server from your lan – ok
7.Can go to Start, Diagnostics - Advanced Troubleshooting –Enabled Trace - Deleted Temporary MSCRM Client files - Enable MSCRM  for Outlook Add-in.
8.Uninstall the CRM for outlook Client  from Control panel :- → Program and features → select the CRM for outlook Client version 2903 → Uninstall
9.Uninstall the SQL server compact edition  4.0 and 3.5:- → Program and features → sql server compact edition  4.0 and 3.5
10.Disable windows updates:- Control Panel → Windows updates :- Left Navigation Panel Change Settings → Uncheck all and disable the updates .
11.Close all running applications on the workstation, including Internet Explorer and Outlook
12.Uninstall the CRM 2016 Client for Outlook through Control Panel -> Programs and Features
13.Navigate to %PROGRAMFILES%\ and delete the “Microsoft Dynamics CRM” folder if it still exists
14.Navigate to %USERPROFILE%\AppData\Local\Microsoft\ and delete the “MSCRM” folder if it still exists
15. Navigate to %USERPROFILE%\AppData\Roaming\Microsoft\ and delete the “MSCRM” folder if it still exists
16. Go to Start -> Run and type “regedit”, then hit OK
17. Right-Click on “Computer” and select Export to save a backup copy of the registry to a location of your choice
18. Navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft and/or HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft and delete any keys with MSCRM in the title if they exist
19. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft and/or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft and delete any keys with MSCRM in the title if they exist
20. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\ and/or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\ and delete the crmaddin.Addin key if it still exists
21.Reboot the machine
25.Configure the client for your CRM organisation via Start -> Programs -> Microsoft Dynamics CRM 2016-> Configuration Wizard.

* Always remember to take a back-up of the registry before making any changes.

If this does not resolve please feel free to reach out will be happy to help.


Comments

Popular posts from this blog

Dynamics 365 (on-premises), version 8.2 upgrade/import to v9.0.2 Failure

Dynamics 365 - Dashboards – You do not have enough privileges to access the Microsoft Dynamics CRM object or perform the requested operation.

CRM 2016 integration with SharePoint 2016 On Premise (401) Unauthorized Error